Florida Attraction Association primary and affiliate attraction members agree to abide by this Code of Practices.  The Association engages a third-party company to conduct annual, secret shops of member attractions for cleanliness, truthful advertising and hospitality compliance.   Each member attraction establishes a complaint resolution policy and the Association is not involved in mediating disputes.  Safety compliance falls within the purview of various federal, state, and local regulatory agencies, depending on the type of facility.

SAFETY

Employees and consumers alike should be furnished with a place of employment and entertainment which is free from recognized hazards which may cause death or serious physical harm.

HOSPITALITY

Courtesy, service, and professionalism are key components of hospitality. Hospitality is intangible, perishable, heterogeneous, and produced and consumed simultaneously. Some specific dimensions of hospitality are reliability or the consistency of performance and dependability; responsiveness or willingness of management and employees to provide service to the public; competence or the possession of skills, knowledge, and attitude; access or ease of approachability; and courtesy or politeness, respect, and consideration.

CLEANLINESS

Functional, sanitary facilities including toilets, grounds, buildings, and transportation vehicles and vessels are important to the enjoyment of the experience by the public.

 

TRUTHFUL ADVERTISING

The truthful and accurate representation about services, entertainment, and products available at an attraction is an integral part of the total entertainment operation for the business and is equally important to the consumer for information value.

 

COMPLAINT RESOLUTION

In the event any consumer shall complain that an attraction member has engaged in any improper course of conduct pertaining to the presentation of its goods or services, the member attraction shall promptly investigate the complaint and shall take such steps as it may find appropriate and necessary under the circumstances to cause the redress of any wrongs which its investigation discloses to have been committed.